Customer Reviews & Stories

After many years of looking for a mechanic who actually knew how to fix and modify my GSX, I found Alex. He has been so honest and efficient, I couldn't ask for more. Thanks Alex!

— Google Review

We have a 2008 G37 Coupe that had a ballast go out on one of the headlights. I tried to replace it myself but it was just an ordeal without the proper tools and no how. I found Alex on Yelp and saw the great reviews so I figured I would give him a try. We are very happy with the work. Clean, quick follow ups and he even added a few of the missing clips (fasteners)  that the car was missing since we had bought it used. We'll definitely go to him in the future. I can only make the cars shine and that's the farthest I go. Give First Class Autoworks a try. I think you'll be happy!!

— Yelp Review

Great customer service. Help keep me from being inconvinced without my car. Even returned my car washed.

— Facebook Review

Dealing with Alex has been nothing but a pleasure.  He is knowledgeable, friendly, and eager to fix your vehicle. His prices are much more favorable compared to the dealer, and it's always nice to shop at a family run business that treats the customer right.

— Google Review

I have been using First Class Autoworks for several years now. We have a fleet of vehicles that Alex services. never had a problem with any of them. first class autoworks is excellent. foreign or domestic alex can work on both.    

— Google Review

Honest. Reliable. Affordable. What else can you ask for. 

— Google Review

This shop stands behind its name, it truly is a "firstclass" shop. We recently just had or Honda serviced and Alex did a great job on explianing what and why it needed some addtional work. He even should us the old parts he replaced, NO one does that anymore!!!!!

— Google Review

Recently went back to get my car check-up, and as usual Alex and his staff go above and beyond standard service. Thanks again for the extra care keeping the old lady going strong! Be back soon.

— Yelp Review

The name says it all. First Class! Just before Christmas I received the dreaded phone call from daughter away at college. "Dad, my car is broken. HELP!" Lucky for us I found First Class Autoworks on the web. When I called and spoke to Alex I knew immediately that everything would turn out fine. Alex is extremely professional and a great communicator. We had my daughter's 2002 Volkswagen towed to the shop and Alex was able to diagnose the problem quickly. He kept us up to date with numerous phone calls explaining what he had found and what it would take to get it fixed, when the parts would arrive and when the car would be ready to pick up. The constant communication made the entire process so easy. I never had to wonder what was going on or if my daughter would make it home for Christmas. The repairs were top notch, the car runs great and we all had a very Merry Christmas together thanks to Alex and First Class Autoworks. What a blessing!!!! Thank you so much Alex! If you are in need of a great mechanic, look no further than First Class Autoworks. Again, the name says it all. They truly are FIRST CLASS!!!!!!!!!!!!

— Google Review

First class is number one. I took my Mini Cooper to three ships and wasted money and time and then I found First Class on the web and let me tell everyone, they did the best job! Great support and the best part about the great job they did was after they fixed my car, there was a follow up call and letter from the owner asking if there was any more problems with the cal and asked how it was running. My wife and myself will be taking all of our cars there when needed!!!

— Yelp Review

Very good to deal with ALEX, seems like he knows his trade ,honest about what hi is saying,fix my car problem in time frame,surprice me when he offer me a car wash first time in a long time that some one do this type of treat ,recomend to everybody to visit this place, very comfortable to talk to this guy i believe he won my trust and Iam for sure coming back to do bussines whit him, thanks ALEX to solve my car problem and keep it up the good work.

— Google Review

So awesome! I had such a great customer service experience with the owner and his shop. I would recommend this place over all others. Prices are fair. Attention to quality is precise. And the owner, Alex, is such a nice guy.

— Yelp Review

Service with integrity.

— Google Review

Alex and his team do top notch work on both foreign and domestic vehicles. They've earned my trust. Highly recommended.

— Yelp Review

So I went to the dealership to get my seat fixed and they were gonna charge me a crazy high amount. I take it here to First Class auto and they not only fixed it for a cheaper cost but told me exactly what needed to get fixed and got it done in a very quick time.  This is one body shop repair i would recommend to any of my friends or family. Ask for Alex and he can take care of you. Amazing place i found on yelp!

— Yelp Review

Its hard to find a place you can trust when you have a nice car. I drive 35 miles to do my service here because of the quality of the work.

— Google Review

I took in my g35 to fix a broken window motor and they took great care of me even gave me a ride home. The repair took no time at all. A week after the repair they called to see if the window was working fine which was great I will definitely be taking my car back for future services and repairs.

— Yelp Review

Great customer service. They went out of their way to keep me from being unconvinced not having my car for a few day and even returned my car washed.

— Google Review

Last time went for the wife, this time went for myself.  I have a 2007 BMW 550i.  It has been emitting this annoying squealing sound during idol for some time.  It's quite loud in the garage and sometimes when I'm at a stop light pedestrians look at me.   Initial thought is that its the timing belt or some other belt coming loose causing the noise.  Upon closer inspection they discovered it was the PVC valve.  When they opened her up and took a look, the rubber part had broken causing the vacuum to suck air causing a whistling effect.  That's right....my car was whistling!  LOL. Anyway, relatively inexpensive part and repair.  They did a great job and it took maybe an hour and half at most.  They even cleaned my car up for me! Alex and his guy Tony are awesome!  I couldn't recommend them highly enough! They do all kinds of cars and have the right knowledge, skills, and equipment.  They do complicated German cars like my wife's Mercedes and my BMW and Japanese as well as American cars.   PS - There's also a BMW specialty shop I totally dig in Irvine but I find them a little expensive and of course out of the way now that I have these guys.

— Yelp Review

Second to none. Great work great people. Choose wisely. 

— Google Review

I had been having an issue with my 92 Wrangler and he was able to assist me with the repair others hadn't been capable of finding.  He was more than willing to help me n even went above and beyond my expectations when I told him I lived far away from his shop.  He offered to give me a ride to/from home to avoid hassles (which I agreed to since I had no other transportation)  The lobby is really clean, nice and fresh and I had a chance to see their work are and WOW!!! It's super nice!!!!  The restroom is very expensive looking n big (yes ladies... There's a mirror lol) Comfortable chairs n sofa n mmmmm candy ( I stole a few [sorey Alex] ). This is a family owned and operated shop and if u guys wasn't an HONEST, CARING, and VERY FRIENDLY experience.... Take ur vehicle to Alex.  Alex along with his Dad and mechanic Genaro provide u with even better, much  more customized services than a dealership and at a MUCH MUCH lower price. Definitely will recommend and go back!!

— Yelp Review

I have a older Toyota and have had to have several things taken care of  over the last several months. I appreciate how Alex explains things to me and always answers all my many questions. Having alot of repairs can be rather costly and stressful.  As a woman, I really need to feel comfortable and also feel I am getting the best work possible. First Class Autoworks does just that, a very professional shop that does great work and has wonderful customer service. I am rather disappointed they are not open on Saturdays but that is the only drawback for me.   

— Google Review

Alex, Tony, and the new kid they got there are cool.  Whenever I have something that needs to be done for my BMW, these guys take care of it pronto.  Alex is super cool and its obvious he loves cars.  I joke with him though about the Fast and Furious Mitsu Eclipse project he's been working on forever.  Always seem to see it there when I swing by.   They're in the middle renovating the space next door.  They'll be able to do a lot more with that extra space.

— Yelp Review

I had a wonderful experience with Alex and First Class Autoworks. Our car had a leak in the head gasket and also a tire pressure sensor that kept coming on, no matter what we did (it's a 2008 Nissan Altima).  The price for this major job was reasonable - especially compared to the other quotes we got from "less-skilled, less-reputable" facilities. It's been a few weeks and the car runs great.  They were the ONLY shop that was able to fix the tire pressure sensor, and that's been amazing. Now, if the tires do have a change in pressure, it will read correctly. Alex and his Dad (and their dog, Bella) couldn't have been nicer or more accommodating. It was pleasurable to work with them If you're looking for a trustworthy shop to repair your car, this is it!

— Google Review

Alex and crew do exceptional  work, look no further, you are in the right spot. Do not waste your time on anybody else  Michael Perry

— Yelp Review

I love this place!! I know it is hard to feel that way when it comes to a mechanic, but Alex has always been nothing but honest, polite, and willing to help whenever he can. I first started to bring my truck to Alex for simple oil changes which he did happily every time I needed one. Lucky for me I have not had any real emergencies other than a leaking water pump that Alex noticed during a routine check of my truck. He had the water pump fixed and ready to go by the end of my work day so that I would not be without a vehicle. It is hard to find a mechanic that is not going to take advantage of you just because you are a silly car owner, but Alex is the real deal. He shows me everything that is wrong and talks to me as if I am an intelligent individual. His prices are fair and he has never misquoted me on any of the work he has completed.  Alex also did some work for my neighbor who had the same great experience. I will never take my car anywhere else.

— Yelp Review

Alex is awesome! I found First Class Autoworks after my Mitsubishi dealer changed management and I no longer felt I was getting honest or reliable work. Alex is patient, knowledgeable, and honest about what work you actually need done. I always have a million questions and Alex never makes me feel like I'm a bother. He takes the time to explain even the most basic of auto care questions so I can keep my car in great shape. I have referred both family and friends to First Class & they were also very pleased with Alex's service and prices. It's a rarity to say you actually trust your car repair shop but I feel that Alex and First Class have earned that trust completely. 

— Google Review

Alex and his staff at First Class Autoworks are AMAZING!!  They are professional, courteous, honest and most of all priced very reasonably!!  They do the work as promised and guarantee their services as well.  I have been taking both my Infiniti and Kia to him for 2 years now.  I wont let any other mechanic work on my cars!! Thank you First Class Autoworks for taking care of me always =)

— Yelp Review

Alex has kept me up to date and provided me with excellent service and suggestions since my last visit. 2001 BMW 530i. I had my radiator tank replaced. His team had it completed faster than I presumed. Highly recommend.

— Yelp Review

Came in because my hood would not pop open after a recent accident. I was greeted kindly by one of the shop representatives and Alex. In n out within an hour or so. Answered all my concerns and gave recommendations. 2001 BMW 530i.

— Yelp Review

I had a wonderful experience with Alex and First Class Autoworks. Our car had a leak in the head gasket and also a tire pressure sensor that kept coming on, no matter what we did (it's a 2008 Nissan Altima).  The price for this major job was reasonable - especially compared to the other quotes we got from "less-skilled, less-reputable" facilities. It's been a few weeks and the car runs great.  They were the ONLY shop that was able to fix the tire pressure sensor, and that's been amazing. Now, if the tires do have a change in pressure, it will read correctly. Alex and his Dad (and their dog, Bella) couldn't have been nicer or more accommodating. It was pleasurable to work with them If you're looking for a trustworthy shop to repair your car, this is it!

— Yelp Review

Great service, fair price, and friendly guy! We brought my wife's 2006 Mercedes C230 4door sedan with automatic 7 speed transmission.  Starting several years ago it began having strange stalling, shaking issues.  Yeah I know it sounds scary. She even stalled on the freeway once.  The funny thing is it would abruptly begin working again and spontaneously not work again months later.  Just strange. We came to find out it was the spark plugs, coils, and in addition the car needed transmission fluid change. Great friendly service. Great up front information about the issues and solutions FAST work.  They got it done in half a day!!! GREAT PRICE!  The dealer would have charged us a lot more. They even wash the car like the dealer.  Always nice to pick up a nice shiny car. I highly recommend you take your Mercedes or other import to Alex!

— Yelp Review

Alex and his guys Rock! Honest, efficient and fairly priced. They will do it right for the right price.

— Facebook Review

The thing about owning a BMW is that you get a lot of warning signals.  People complain about this a lot but what they don't realize is that a BMW is a fine performance automobile.  The German's made the diagnostics and monitoring system so precise that every little thing kind of sets it off and warns you about something from fluids to malfunctions.  The computer recognizes when the fluids are 20% below full.  All it does it let you know.  Granted, I tend to agree it's a little overboard and too sensitive but its better than the alternative. Anyway, so I had this crazy warning light come on I've never seen before regarding my steering and hydraulic system.  Alex and Tony spent an hour looking at the undercarriage for leaks, over top, taking out the cabin air filters, checking all the fluids, topping everything off, hooking up the diagnostic tool and checking the computer.  Everything looked good and it was a matter of a couple of fluids that were just a little lower than perfect. I drove it about 30 miles and no more warning light!  Awesome!  Always great to hear such good news. Alex provides EXCELLENT customer service He provides HONEST feedback The BEST all around service and expertise I've received in a LONG TIME!!!! Every visit so far has been nothing short of absolutely stellar.   PS - He had a customer there before me who had his car break down on him at some remote location.  He had someone give the guy a ride to work and offered to pick up the car for service.  I MEAN COMEON THAT'S AWESOME!

— Yelp Review

So I got another warning light.  This one said that my rear passenger brake light was out.  Sure enough it was.  I called up Alex and he said no problem.  Went over, he took care of me right away.  I mean....he just jumped in there, carefully removed the covers from the inner part of my trunk and pulled out the signal light casing.  Sure enough one was out and another was almost out.  He said you can tell by the discoloration of the bulb.  He replaced both at no charge!   Talk about being cool.  Talk about customer service.  I've been going to Alex for everything related to my car and my wife's Mercedes and we have had nothing short of the best experiences.  Seriously.  We even came in for just a basic service of some kind and he even washed the car for us.  Not only that, we get a little letter in the mail afterwards thanking us for the visit. Who the heck does any of that anymore?  Alex does! You deserve to come here.  Don't be shocked if he treats you fairly and gives you service like you've never had! Other then when its under warranty or for a recall and maybe when you first purchase your car, there is ABSOLUTELY ZERO reason to go back to the dealer or any other mechanic as long as you've got Alex and First Class Autoworks! The name says it all!

— Yelp Review

Anthony was most helpful. It's frustrating dealing with unethical mechanic's I feel First Class Automotive was fair and honest with us in servicing one of our Sprinter work vans. They returned the part which I requested, answered phones and returned phone calls. We will likely use them again. Brian- Orange County Pool & Spa Service

— Google Review

Another great experience.  I seem to always get Alex at a good time.  He's always willing to accommodate my schedule.  I needed a brake fluid flush and my i-drive told me that my tail light was out but according to Alex its fine!  Damn false alarms!  Also he was able to check out our other car because the engine was stalling and guess what?  He just did a little tweak and said there was nothing wrong again. Just integrity is why I keep coming back and why I keep endorsing him with each subsequent visit.  His service has never diminished and I will always recommend Alex to everyone I know! Awesome integrity, service, knowledge, and very reasonable prices.  I always tell people, if you're only price shopping, be careful because you're going to get what you pay for.  You shouldn't have to pay top dollar but expect to pay in the middle.  That's fair I'd say for true top service and reliable honest trustworthy work. Just stop your hemming and hawing and go to First Class.  You will NOT regret it.

— Yelp Review

Thanks again Alex! For the past week or so the "service engine soon" AKA "Check engine" light was on.  I had a long road trip up north ahead of me in 24 hours so I asked Alex to take a look.  He said it was the thermostat and that once he has the part it shouldn't be more than an hour.  I said cool... lets do this. He got it done. He got it done fast. He got it done right. He educated me and showed me the thermostat and what went wrong. He washed my car for me even! All that for much cheaper than the nearby sea-shell-E dealer, faster, and with much more confidence. I'm so glad Alex is around my neighborhood.  It's times like these I truly appreciate him. Bring your car here.  Seriously, do yourself the favor and just do it.  Don't be silly, don't burn your money, don't waste time.  Just do it.  Come here.

— Yelp Review

I go here way too much but the thing is I get the best service every time.  This time I was frustrated because a day after one repair I needed another.  Yes, it seemed a bit suspicious but after thinking it through, dong some research, and talking with Alex, I have 100% confidence in the fact that I needed it done and it wasn't their fault. I got fair treatment, high quality repair, and a good price.  Can't complain.  Compared to Shelly BMW...OMG night and day!

— Yelp Review

Yup...back again.  A/C freon was out and I replaced my front bushings.   Also gave me a ride home so I wouldn't have to wait all day.  Cool beans.

— Yelp Review

So I've been here more often then I care to admit.  In fact, I don't always "check in". :P Anyway, recently, my A/C's been bad.  it simply dried up and was blowing hot.  YIKES!  Sucks in the current heat.  I came back a couple times and each time they did different tests and recharged the freon.  Finally, we're trying one last thing and hopefully it works this time.  The prior two occasions only lasted 2 weeks before the freon disappeared again. The five stars is because of the exceptional customer service I always get from Alex and Tony.  Those guys do a great job of working on my car, being transparent about their work and concerns, and taking care of me and my concerns.  I've been stressed out because of my car breaking down here and there and Alex made sure I was happy.  He hasn't charged me for the last two attempts at repair.  They've worked on my car for several hours without charging me.  That's the kind of person he is.  Just to say thank you I bought them lunch.  Why not? The most important thing in life is trust.  It doesn't matter if you're talking about personal relationships or business.  You can't buy trust.  You get that here.

— Yelp Review

Alex always does excellent work.  Today was a mere oil change but he washed the car and did it fast.  Can't complain!

— Yelp Review

It was time to do some maintenance work on my car and a friend of mine referred me to Firstclass Autoworks. The owner Alex was really knowledgable and helpful! The shop did an excellent job and within time. The price was pretty damn great and reasonable, especially for quality work but you can't beat the peace of mind of driving your car around without any issues. Definitely coming back in the future.

— Yelp Review

Anthony was most helpful. It's frustrating dealing with unethical mechanic's I feel First Class Automotive was fair and honest with us in servicing one of our Sprinter work vans. They returned the part which I requested, answered phones and returned phone calls. We will likely use them again. Brian- Orange County Pool & Spa Service.

— Facebook Review

Alex is a really a nice guy and his crew is knowledgable. I think they are doing a lot of good work overall. Whats really outstanding is the customer service. They really take care of you and give you a ride home and send you thank you notes =D  I would say the shop is a little bit on the pricier end of the spectrum but you get what you pay for- quality work. Additionally, the shop always looks clean and tidy which I really appreciate.  One more thing, they are quick too. I had a timing belt changed on my Audi TT and it only took them 2 days if I remember right.  Overall a good place to go, I would recommend him! 

— Yelp Review

Alex is awesome! He is really honest, and genuinely wants you to be happy. We took our car in for a few things, and he only fixed what was absolutely necessary. He even told us that some things could still wait until the next oil change we do... how refreshing is that! The service was quick, efficient, and reasonably priced. The auto shop was clean and nice as well.

— Yelp Review

This time I took my wife's car for service. Alex is extremely responsive. He didn't try to up-sell me, and in fact told me that I can still wait on changing some of my filters. It's the first time a mechanic has told me NOT to spend more money. A+!

— Yelp Review

Just had my car serviced again by Alex. He did an awesome job, at a reasonable price, and had my car ready much quicker than I had anticipated. Thank you!

— Yelp Review

Alex, Anthony, and the shop pup bring a comforting and familial vibe and the expertise and confidence that is apparent when speaking to them only reinforces what I already know about the quality of First Class Autoworks.   After spending the majority of my driving life never ever thinking of owning a German luxury vehicle, I happened to cross paths with Alex and First Class Autoworks.  Everyone knows the headaches that come with maintaining these beautiful cars but I drive with confidence knowing that I have a reliable mechanic who is responsive, compassionate, and honest and straight forward with diagnostics, repairs, and solutions.  Alex makes it very clear that owning a BMW means being committed and responsible when it comes to routine and preventative maintenance.  When your car is being serviced by someone who is that passionate about it you know you're in good hands.  I've done all my oil changes, brakes, routine/preventative maintenance with First Class since I purchased the vehicle (which was originally serviced by First Class from the previous owner) and have taken several road trips and braved LA traffic knowing that everything is in Alex's words, "Tip Top".   Thanks First Class Autoworks!

— Yelp Review

When I was in my teens I spent many hours in the driveway helping my dad maintain and repair the family cars. From changing brakes to replacing cracked manifolds, we did everything on our cars. As my dad has gotten older he can no longer do this. The simple act of changing the oil or replacing a wiper blade can be overwhelming. This past Friday he called regarding a noise coming from his car. I knew he couldn't fix it, but I knew who to call. I reached out to Alex first thing Monday morning and without hesitation he fit my dad into the schedule. Upon inspection, they found that the clips that held up various wheel well panels and splash guards had failed and these plastic panels were banging around while the car was on the road. Simple fix, but they took a look at other systems on the car as well. What they also found was that the drive belt and pulley were also failing. Alex explained to my dad that although the car was drivable, he was concerned the belt, the pulley or both would fail without warning, stranding my dad and possibly leading to an accident. My dad was without his car another day, but the belt and pulley were replaced and my dad says the car has never driven better. Some other comments my dad made include "Professional, Courteous, Didn't Try to Push Me Into Anything, Explained Everything, and Clean." In fact, my dad said their restroom was the cleanest public facility he has ever been in. Many thanks to Alex and the entire crew at First Class Auto Works for taking care of my dad. I really appreciate all you did for him.

— Yelp Review